SHIPPING, PRICING, RETURNS, TERMS ETC
FREE STANDARD POST ON ORDERS OVER $40 (AUS ONLY)
Australia Standard Post for orders under $40: $4.95
Australia Express Post for orders under $40 : $11.95
Upgrade to Express Post for orders over $40 for $5.95
We have the option to Insure your parcel with ROUTE at checkout. This will cover your entire order for breakages or lost/stolen parcels. Uninsured parcels can only be covered for up to $100 value as per Aus Post policy.
NEW ZEALAND $25
REST OF THE WORLD - FROM $25
ORDERS WILL BE SHIPPED within 24 -48hours*
Shipping times are used as a guide only, please allow extra time if you are in a remote location.
*At The Pomade Shop we endeavour to send your products as fast as possible and generally the same day that they are ordered. Depending on the time you ordered please give up to 24 hours of the order being received for processing than shipping to take place. Note orders will be processed Monday – Friday and no later than 4pm. Orders received outside of these times will be processed the following business day. We are a small family owned business and always try our best to get these awesome products to you ASAP and keep you looking sharp!
Note: Ordering a Sold Out or Pre Ordered Item will hold a larger order up until your complete order can be shipped in full.
All pricing is in AUD and subject to change without notice.
Our best price guarantee, find the same item cheaper elsewhere? We will match the price & better the deal!
Does not include postage or discounted/on sale items.
All returns will be accepted if product is in unused condition within 60 days for a product amount refund or exchange.
If your item is supplied in retail packaging and that packaging is damaged we will not refund your item, it needs to be in re-sellable condition.
If your item has a sealed top, and that top is removed, we will not accept your return.
Buyer is responsible for any return shipping costs.
if you parcel returns to us for reasons other than an error by The Pomade Shop there may be a postage charge for that return, and in some cases postage each way may be charged, even if your original order was “free shipping” as there is always a shipping cost charged to us by Australia Post.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order fill out a form respond to a survey subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
The Pomade Shop collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.